Refund policy

At Flameokp, we want each customer to shop with confidence. If your order does not meet your expectations, we provide a return process that is clear and easy to follow.

30-Day Return Period

You may submit a return request within 30 days from the date your order is delivered.

To be eligible, the item must remain unused, in its original condition, and inside the original packaging.

Restocking fee: $0. Flameokp does not charge a restocking fee.

Return Eligibility at a Glance

Return window: 30 days after delivery.
Required condition: Unused, original condition, and original packaging.
Support: Our customer service team is available to guide you throughout each step.
Restocking fee: No fee is charged.

Return Shipping Costs

Defective or incorrect products: Return shipping is provided at no cost to the customer.

Customer remorse (change of mind): The customer is responsible for the return shipping cost.

Steps to Return an Item

Step 1: Contact us at info@flameokp.com to request return authorization.

Step 2: Securely pack the item in its original packaging and include all accessories.

Step 3: Send the authorized return to our warehouse at: 3901 Jog Road, Greenacres, FL 33467, United States.

Refund Processing

Inspection: Each returned item is inspected after arriving at our warehouse.

Refund timing: After approval, the refund is processed within up to 7 business days, depending on the original payment method.

Exchanges

If you would like to exchange an item for another size, color, or product, contact our support team. We will guide you through the exchange process.

Contact Information

Store name: Flameokp
Company name: VNML LLC
Company number: L16000117845
Company Address: 3901 Jog Road, Greenacres, FL 33467, United States
Email: info@flameokp.com
Phone number: +1 857 3021374

We aim to respond to your inquiries within 24 hours.

Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed