Shipping policy

Flameokp aims to keep shipping information simple, clear, and transparent for every customer.

Where We Ship

This policy applies to orders delivered within the United States.

Processing and Delivery Estimates

Order cutoff time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).

Orders placed after the cutoff time will begin processing on the next business day.

Handling time: 1–2 business days.
Transit time: 3–7 business days.
Total estimated delivery time: 4–9 business days.

Shipping Carriers

Based on the destination, orders are shipped through trusted carriers including USPS, UPS, and FedEx.

Shipping Charges

Free shipping is offered on every order delivered within the United States. No minimum purchase is required.

Delayed, Lost, or Damaged Deliveries

If your order is delayed, lost, or delivered damaged, please contact our customer service team. We will work with you to help resolve the issue.

Order Tracking

Once your order ships, we will send a confirmation email with the tracking number so you can monitor the delivery progress.

Contact Information

Store name: Flameokp
Company name: VNML LLC
Company number: L16000117845
Company Address: 3901 Jog Road, Greenacres, FL 33467, United States
Email: info@flameokp.com
Phone number: +1 857 3021374

We aim to respond to your inquiries within 24 hours.

Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed